At Oncostore, we are dedicated to providing you with exceptional service and a smooth shopping experience. To maintain transparency and trust, we have clearly outlined our Shipping and Return Policy below.

Shipping Policy

– Shipping Method: We utilize the Postal Service of the respective source country to ship all orders. We carefully select this service due to its reliability and efficiency in delivering your medicines safely and promptly.

– Full Responsibility: Oncostore takes full responsibility for every order placed on our website. From processing to shipping and delivery, we ensure your order is handled with the utmost care and commitment.

– Shipping Costs: Shipping fees are calculated at checkout based on the total weight and destination of your order. Customers are responsible for these shipping charges.

– Delivery Time: Although delivery times may vary depending on the destination and external factors such as peak seasons or unforeseen delays, we strive to deliver your order as quickly as possible. Typically, delivery takes place within 15 to 18 days from the shipment date.

– Order Tracking: Upon shipment, you will receive a confirmation email containing a tracking number. You can use this number to track your order directly through the Postal Service’s tracking system for real-time updates.

– Undelivered Orders: If your order does not arrive, please contact our customer support team immediately. We will investigate the situation thoroughly and, if necessary, arrange a replacement shipment. Kindly note that undelivered orders must be reported within 30 days of the shipment date to be eligible for a replacement.

Return Policy

– No Returns: Due to the sensitive and essential nature of our pharmaceutical products, Oncostore does not accept returns once an order has been delivered. This policy ensures the safety, quality, and integrity of the medicines we provide.

– No Refunds: Since we do not accept returns on delivered orders, we are unable to offer refunds for such orders. Please review your order carefully before placing it to avoid any inconvenience.

– Replacements for Undelivered Orders: If you report an undelivered order within 30 days, we will investigate and, if confirmed, arrange a replacement shipment to fulfill your order promptly.

By placing an order with Oncostore, you acknowledge and agree to abide by this Shipping and Return Policy. We appreciate your understanding and are committed to serving your pharmaceutical needs with care and trust.